Getting a Return on Judgment

The financial meltdown showed the limits of bureaucracy. Recovery depends on how well companies adopt the practices of personalization instead.

by Julian Birkinshaw and Huw Jenkins

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The article above took the words out of my mouth, where bureaucracy creates moral and emotional detachment to actual outcome, elimination of personal accountability and situations such as "communally approving" hanky panky covered under the guise of governance.

Indeed personalization of accountability is key.